Our products are produced in the Great Lakes Region of the US. We have manufacturing partners in Detroit, Akron, and Chicago.
Our metal products are built from U.S.-made cold-rolled steel & finished with a protective powder-coat. Our wood products are made from real birch that is sealed with a protective UV cured clear coat.
Discount codes are somewhat of a rarity for us — we believe in the integrity of our products and produce them with high-quality materials that are meant to last a lifetime! Occasionally, we'll have incentives that you can receive by following us. :)
Orders will ship in 1-2 business days after placing your order, unless otherwise noted on site. If product is coming back in stock, the estimated shipping window will be noted underneath the "Add to Cart" button on the product page by color/size variation. Once your product ships, you will receive your automatic tracking number(s) via email. Orders to the East Coast will typically be delivered in 1-3 business days, to the Midwest in 2-4 business days, and to the West Coast in 1-5 business days.
We ship to the contiguous 48 states for free.
There is a flat international shipping rate of $70 USD for our furniture products which include the 16" Floyd Legs, the Utility Set, and the Bed Framework. The flat international shipping rate for the Shelf is $35 USD.
Yes, for international orders, there will likely be a customs fee when the product arrives to your home country. Unfortunately, we are not able to quote that specific cost as it varies considerably between countries.
If you’re not pleased with your Floyd purchase, just contact us within 60 days of receiving your order for a refund or replacement. Our goal is to make return shipping as painless as possible.
In order to receive your refund, we ask that your order be returned in its original packaging. We’ll send you a prepaid shipping label, and once the product is checked in to our warehouse, we’ll issue your refund. After the return has reached our facility, please allow for 5-10 business days for the funds to be credited to your account. There will be a restocking fee (10% of the full item price) that will be deducted from your refund.
Oh no! That wasn’t supposed to happen, we are incredibly sorry. Please reach out to us and we will be sure to take care of it right away.